Natural disaster case study

on that point were many problems but the main issue was in the following The purpose making In both incidents was not rational Lack of grooming for unexpected problems, although as mentioned In the two cases weather problems can be predicted approximately, so a solid plan should look at been made. Problem plea Although Roomers decision is a legal and rational decision from his point of view, insofar it was not an ethical one and it was biased.His decision was utilitarian it was meant for the greater satisfactory for the company not taking into consideration the rights of the clients and he didnt care which touch the image of his company in the media, this go away eventu tout ensembley lead to decline in the revenues for the upcoming years as the company have scattered its image. Same goes for Melanin, his company was not prepared for a predictable environmental factor although they claim to be the best in customer renovation among all the other companies.They didnt only f ail in managing the crisis when happened which is a ill luck and a lack of planning but also their reaction later on the problem was not rational. In spite of the negative feedback they achieved they didnt try to leave It up and apologize, they offered a turn back which more people though weekending, Melanin Insisted that they didnt get out a mistake that they should recover which again defiantly affected the free grace of the company and embody him his job.Suggested Alternatives across the country First Alternative For Nationwide, they could have called for solicit group with all the media and admit that they wont be able to provide everyone with all their specie as this way they would bankrupted, instead they would work on component their customers based on the severity of their case giving priority for those who yened substance loss. Evaluation of this resolution Pros This way Nationwide forget stand by correct their Image which will assure a better sex act wit h customer and thus more revenues In the future Cons Nationwide will suffer from a unmindful term financial crisis.Second Alternative Nationwide would have a bun in the oven the full insurance amount of money to those who agree on sign language a long-term contract with Nationwide. Evaluation of this solution Pros This will help oneself the families ill-used from the hurricane and will guarantee Nationwide a steady Income on a long period of time Cons This Solution will cost Nationwide a lot of money which will put them In a serious financial risk.Third Alternative For Nationwide, after the damage have happened they could have Issued a press release explaining why they had to take these actions and offer help to the homes, they could do so by partnering with a furniture provider who would be interested in reliving the damaged families also. Evaluation of this solution Pros this attempt will show Nationwide trials to help the society which will help their image of Nationwide how ever with a lower cost.Cons Nationwide will try to fix the problem by paying money along with another company which will decrease the cost, ND help in repairing the damage done for their image Recommendation I would go with the first alternative, as it will lead to a win-win situation for most of the customers in addition to Nationwide. It will also help in doctor the damage done to the goodwill of the company. angry walk Stubble, should organize a press conference showing their sincere apology and compassion to the pain their passenger had to break as result of this unexpected event and announcing their plan to reverse these incidents in the future Evaluation of this solution Pros This way the company will hold on its image and goodwill which will assure a teeter relation with customer without having to endure a financial crisis Cons Some customers may not accept the apology asking for compensations.Second Alternative Stubble should send a personalized apology to each person wh o was trapped on their planes tended to(p) with an incentive of free miles to be used in the next year. Pros Stubble this way will gain the respect of their customers saving their goodwill, and ensuring that a piece of them will use them during the next year which leads too profit for them. Cons It will be a financial liability on the company for the short period of time, having to distribute all the free miles.Third Alternative Full refund to the passengers who were affected, with a press conference explaining the reasons behind the problem and the procedures taken to avoid it in the future. Pros This way will help Stubble to protect their reputation, and hold back their customers. Cons refunding all the passengers will be a financial burden. Recommendation I would go with the second alternative, as it will help in the damage control for the reputation of the company with a guarantee that at least(prenominal) a percentage of them will be using their services in the next year, w ith a minimal amount of money invested in this process.